Frequently Asked Questions

1. Do you deliver across Pakistan?

Yes. Eden Lamps offers nationwide delivery across Pakistan.

2. How long does delivery take?

Most orders are delivered within 2–5 business days, depending on your location and courier service.

3. Which courier services do you use?

We work with reliable courier partners, including M&P Courier, Leopards Courier, Trax, TCS, and Pakistan Post.

4. What payment methods do you accept?

We offer Cash on Delivery (where available) along with other secure payment options provided at checkout.

5. Can I return or exchange my order?

Yes. If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. Please refer to our Return & Exchange Policy for full details.

6. How can I track my order?

Once your order has been dispatched, tracking details will be shared with you where available, allowing you to follow your shipment.

7. How can I contact Eden Lamps?

Our customer support team is happy to assist you.

📧 Email: theedenlamps@gmail.com
📞 Phone: +92 336 0691238

8. Are your products authentic and quality-checked?

At Eden Lamps, we carefully select our products based on design, functionality, and quality standards before offering them to our customers.

9. Can I cancel my order?

Yes. You may request cancellation before your order has been dispatched by contacting our customer support team as soon as possible.

10. What are your business hours?

Monday – Saturday: 10:00 AM – 8:00 PM (PKT)
Sunday: Closed