Refund policy

Return & Exchange Policy

At Eden Lamps, we want you to shop with confidence. We offer a 14-day Return & Exchange Policy, meaning you have 14 days from the date of delivery to request an eligible return or exchange.

Important Notice

Returns and exchanges are accepted only in the following situations:

The product arrives damaged
The product is defective
The product is not working properly
You received the wrong product

Returns or exchanges are not accepted for change of mind, incorrect product selection, ordering mistakes, or personal preference.

Sale and promotional items are not eligible for return or exchange.

Eligibility Conditions

To qualify for a return or exchange, the product must:

Be in the same condition as received
Be unused and free from damage caused after delivery
Be returned in its original packaging
Include all original accessories, where applicable
Be accompanied by your order details or proof of purchase

Products that have been used, damaged after delivery, modified, or returned without their original packaging may not be eligible.

Damaged, Defective or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, non-functional, or incorrect product, please contact Eden Lamps within 14 days of delivery.

For faster assistance, please provide:

Your order number
Clear photos of the product
A short video demonstrating the issue, where applicable

Our team will review the issue and guide you through the appropriate resolution.

How to Request a Return or Exchange

To request a return or exchange, contact us through our official Eden Lamps customer support/Contact page with your order details and relevant photos or videos.

Please do not send any product back without receiving approval from our team first. Unauthorised returns may not be accepted.

Exchange Process

Once your return request has been approved and the product has been received, our team will inspect the item.

If the product meets the eligibility requirements, we will arrange the appropriate replacement and dispatch it as soon as reasonably possible.

Replacement availability may depend on stock. If the exact product is unavailable, we will contact you to discuss the available options.

Refunds

If a refund is approved, we will confirm the approval after inspecting the returned product.

Approved refunds will be processed to the original payment method, where applicable, within 10 business days. Processing times may vary depending on your payment provider or bank.

For Cash on Delivery orders, refund arrangements will be communicated by our customer support team.

If you have not received an approved refund after the stated processing period, please contact Eden Lamps Customer Support with your order details.